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At Global MedTech Supply we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issue, get in touch with our customer service department and indicate which item(s) you would like to return and the reason for your return. Please send us an email and our team will assist you right away.

RETURN POLICY

  • Damaged Items or Low Quality

If you think there is a quality problem or are soiled/ defected during shipping, you can contact our customer service team at hello@globalmedtechsupply.com.  Please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.

Note: Our products can’t be returned once they are worn, damaged, washed or altered in any way.

EXCHANGE POLICY

We gladly accept exchanges within 7 days of receipt for most items and in new condition. Please contact our customer service team at hello@globalmedtechsupply.com and indicate which item(s) you would like to exchange and the reason for your exchange. We will provide you with our return address. Place the item(s) in the original packing, seal the parcel securely and drop off your package at your local post office.

Note: We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns & exchanges will be made at your own cost.

A 5% restocking fee to be charged to the consumers for the return of a product.

CANCELLATION

  • Cancelling Unshipped-out Orders

If you are cancelling your order which has not yet to be shipped out, please kindly contact us via hello@globalmedtechsupply.com . For the fastest resolution, please include your order number. Thanks!

  • Cancelling Shipped-out Order

Orders cannot be refund directly after the parcel has been shipped out. If you insist on returning the parcel, please contact our customer service with the reason after signing for the parcel. Please be cautious that we can’t receive the parcel if you refuse to accept it when it is delivered to your shipping address, we will have no way to send any refund if it happens.

SHIPPING COSTS

You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Most returns are processed within 7-15 days after we receive your package. We’ll issue the refund to your payment account. Once your refund has been issued, you will receive a confirmation email.

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